KOR: The Last Spark
Support
Having a problem or got an idea? Check the questions below first; if you do not find your answer, fill in the form.
Frequently asked
I lost my progress. Can you bring it back?
Progress is stored only on your device and is never backed up to a server. Deleting the game, clearing its data or switching devices resets it, and unfortunately we cannot recover it.
I bought No Ads but still see ads, or it is missing on a new device.
In the game, tap Settings > Restore purchases. You need to be signed in with the same store account (Apple ID or Google account) you bought it with. If it still does not work, write to us using the form.
I want a refund.
Payments are taken by Apple or Google, and they also handle refunds. On iPhone and iPad use https://reportaproblem.apple.com; on Android, follow https://support.google.com/googleplay/answer/2479637.
How do I turn off personalised ads?
In the game, open Settings > Privacy Policy > Ad choices. On iPhone and iPad you can also turn off tracking in the device Settings > Privacy & Security > Tracking.
I just cannot get past a room.
Every room has a solution. Traps run on the same rhythm every attempt: watch once, then time it. A small hint: the first move that comes to mind is usually the trap.
I want my message to be deleted.
Write to us with the same email address using the "Privacy / data deletion" topic and we will delete your messages.
Write to us
Your message comes straight to us. We usually reply by email within 1–3 business days.
Prefer email? support@yazgacstudio.com